Problems with completing the purchase

How to Report Abuse on Bialto

If you encounter issues during a transaction on Bialto, you can report abuse quickly and easily. To do so, use the "Report Abuse" option located on the right side of the transaction page. Our team will investigate the situation promptly and take the necessary actions.

Situations Where You Should Report Abuse

1. Transaction Not Completed

If you have paid for an item and have not received it within a week, or if the seller does not respond to your messages and shows no intention of resolving the issue, you should report the situation to us.

When to Report:

• After 48 hours of the transaction completion.
• You should not wait more than 30 days after the transaction completion.

2. Cancellation of the Transaction

If you decide to cancel the purchase or if the transaction was canceled by mutual agreement between both parties, you should report it. This also includes situations where the seller informs that the item is no longer available for sale.

When to Report:

• As soon as the agreement is undone or if the seller does not fulfill the commitment.

3. Irregular Transaction

If you identify transactions that violate our terms of service, such as items in the wrong category or the sale of prohibited products, you should report it immediately.

When to Report:

• As soon as you realize that the transaction violates the rules.
  
  

How to Report Abuse

• Go to the transaction page in question.
• On the right side of the page, click the "Report Abuse" option.
• Fill in the form with the necessary details about the incident.
• Submit the report to our support team, who will prioritize handling the case.
  
  

What Happens After You Report?

Once we receive your report:

• Our support team will confirm receipt of your report.
• We will provide updates on the progress of the investigation.
• We will work to resolve the issue according to our rules and policies.
  
  

Conclusion

Our goal is to ensure that all transactions on Bialto are secure and fair. If you encounter any issues, don't hesitate to report them. Our team is ready to assist and ensure a trustworthy buying and selling environment for all users.