I'm having trouble with the transaction. What should I do?

Friendly Dispute Resolution

In case of any difficulties in transactions, we recommend trying to resolve the dispute amicably with the seller. Most issues that arise during a negotiation occur due to a lack of effective communication between the involved parties.

The Importance of Communication via Email

• Many users are not accustomed to using email as the primary means of contact, which can lead to misunderstandings or a lack of response to important questions.
• To ensure a quick and effective resolution to any issues, it is essential to contact the seller via email or other forms of communication provided on the platform, clearly explaining the situation.

Steps to Resolve Disputes Amicably:

1. Communicate clearly: Make sure your message is detailed and clear, explaining the problem and providing any relevant documentation, such as screenshots or transaction details.
2. Keep a friendly and professional tone: Avoid accusations or an aggressive tone. Amicable resolution has a better chance of success when both parties remain respectful.
3. Give the seller time: Remember that often the seller may need some time to check the details or process your request.
4. Be attentive to the response: If you don’t receive a timely response, don’t hesitate to send a polite reminder.

If Communication Doesn't Resolve the Problem

If, after several attempts at amicable resolution, the issue persists, the next step would be to contact Bialto’s customer support service to mediate the situation.

This communication process helps resolve most problems efficiently and prevents the dispute from escalating. By adopting a cooperative approach, the parties involved are more likely to reach a satisfactory solution.