Your security when shopping on Bialto

Security Guarantee in Transactions on Bialto

Your security when negotiating on Bialto is a priority for us. To ensure a safe and hassle-free shopping experience, we offer some important tips that serve as a guide during your transactions on our platform.

Item Information

• Complete Description: Ensure the item description contains all the essential information about the product. If there are any doubts, contact the seller using the provided contact details.
• High-Value Purchases: For high-value purchases, make sure payment and shipping are secure. We recommend using payment methods like PayPal, which offer buyer protection, and using secure shipping options such as insured packages.
• Suspicious Prices: Be cautious of prices that are too high or too low. If an item is being offered for a price significantly lower than the market value, it could indicate a potential scam.

Seller Information

• Seller Profile Ratings: Always check the seller's feedback profile. If there are no ratings or an excessive amount of negative reviews, take precautions before making any upfront payments.
• Payment Methods: PayPal is a recommended option due to its buyer protection. Ensure the seller accepts PayPal before making the payment.
• Caution with Suspicious Offers: Be alert if the seller is offering other high-value items with short delivery times. If something seems suspicious, be cautious before proceeding with the purchase.

Buyer Protection with PayPal

When making purchases with PayPal, you are automatically protected by their Buyer Protection program. If you don't receive the purchased item or if the delivered item significantly differs from the description, you are entitled to a full refund, including shipping costs, according to PayPal's policy.

Steps to use protection:

1. Report the issue: First, contact Bialto's customer service and PayPal.
2. Attempt to resolve the issue: PayPal provides tools to resolve disputes. If the issue isn't resolved directly with the seller, you can file a Buyer Protection claim.
3. Refund eligibility: To qualify for a refund, the following requirements must be met:
   • The item was purchased on Bialto and paid through PayPal.
   • The item is covered by PayPal's Buyer Protection (except for vehicles, items equivalent to money, and property).
   • The issue was reported within 180 days of completing the purchase and an attempt to resolve it with the seller was made.
   • If the conflict remains unresolved, the buyer has 20 days to request Buyer Protection through PayPal after the dispute begins.

How PayPal Works

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PayPal offers a secure system for online transactions. The platform protects both buyers and sellers by offering dispute resolution and refunds if there are issues with the purchases.

In case of conflict, PayPal reviews the case and decides on the refund, ensuring that buyers are not harmed in case of delivery issues or quality problems with the purchased items.

With these security tips and the protection offered by PayPal, you can make your purchases on Bialto with more confidence and peace of mind.